Security Officers offer a physical visual deterrent from crime. The presence of even one officer will dramatically reduce the rates of crime and prevent the likelihood of an assailant inflicting harm.

While the primary duty and service of security is to protect, Officers often act as a point of reference or contact among customers. Sometimes a customer might need help with a locked door or being walked to their car at night. In tense situations, a customer may be upset and speak quickly when reporting an incident.

Security is crucial in gaining control of a situation while awaiting the arrival of the police or emergency medical services. The reaction of security is immediate; every second counts when it comes to incident response. It is paramount that the threat is discovered and remediated as quickly as possible.

Security uses clear judgment to protect the asset and assess the situation for the best means of action. The threat environment changes quickly, so handling security issues in an efficient manner is of the utmost importance. Containing the situation is critical to avoiding panic and escalation of the threat.